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"total waste of time now having to return it and ask them to delete my account didn't setup correctly was poorly packaged and i was not comfortable giving them so much personal information and having no means to delete the information afterward"

"well it recorded what happened before and after the gate opened so was absolutely useless to find out who entered my garden"

"however a small issue"

"my only gripe is that the free clips are too short"

"my only issue is i can not turn the cameras off"

"for my purposes i only bought the camera because it was a cheap way to find out if i really needed a better and probably more expensive one"

"the app keeps logging my wife out so the whole arm disarm when one of us is in the proximity doesn’t work"

"very basic need to add your address for some random reason very laggy didnt love the quality returned for refund although a nice "concept" if people can make use of it no good as a security camera though as if its monitored 24 7 there is lag which isnt good for security might be good for checking pets"

"it still records clips and you can play them back but you get an error message "unable to connect to camera" when you try to view in real time"

"the only problem i would say is the microphone isn't the greatest and the night vision is reasonably ok but apart from that i can't fault it!"

"the other minor issue is that the night vision mode is set to auto and occasionally it doesn't seem to reset to normal mode when it becomes day time"

"addendum july 2020: i am amending my original review from 1 star to 4 in recognition of the fact that neos did make changes to their mobile application which addressed enough of my privacy concerns for me to not only begin using the camera i initially purchased but to go on to purchase an additional three other units"

"i've started the free trial for the 1 min recordings and they are all good quality"

"the only negative is that it doesn't work with google home hub at the moment"

"first the length is just under 2m so if your power source socket is further including traversing corners etc then you will need the specific power cable for this"

"the app is absolutely rubbish"

"have this in my living room now i know where all my cats sleep when i’ve gone to bed disappointed with the neos boost have paid for the subscription but it does not work"

"i have lowered the rating on this camera due to the fact that a few weeks after installing it and buying another one the live stream stopped working"

"unfortunately after only a couple of days the motion noise alerts stopped app keeps crashing and signing you out"

"in response to the security concerns you are required to provide your address on signup although you could provide fake details but you do not need to provide access to your iphone's location unless you want to use the auto arm disarm feature"

"absolute waste of money!"

"check the google play store and you'll see the poor ratings"

"frustratingly useless"

"more than night vision stays on even the system is disabled and live view is not in use not echo fiendly waste of energy intrusive"

"shockingly poor piece of kit"

"the fact you can buy it directly from neos company for only £20 is extremely annoying that i paid £25 for it here"

"the camera seems ok but the app for it is genuinely the worst thing i've seen in ages"

"we wouldn’t be without this kit"

"ok i have extremely poor eyesight but still find it very difficult on a 10 inch tablet"

"tried several times again this evening and had a multitude of issues ranging from time outs "i'm sorry this is really embarrassing unable to generate a qr code unknown error" messages still not connected to alexa still not working"

"fed up of a blank white box appearing on screen some sort of missing error message and have to restart the app fed up with autoarm function takes ages to detect ive left home hours sometimes likewise takes forever to detect your return home"

"i thought this neosmart cam would be a great replacement but although the sound and picture is very good it does not automatically record except for extremely short clips triggered by either the sound or motion sensor"

"also there is no was to turn off the audio feed so if you are in the same room as your camera with the app operational on your phone you get the most awful feedback"

"so i have three useless cameras"

"this is useful for saving battery life on battery operated cameras but these cameras are mains wired so it just a useless feature that cannot be turned off"

"in general baby monitors have bad image quality poor sound and can be quite slow but you pay a premium as it’s a baby product"

"you have to log off then back on each time you want a different view between cameras also the time delay can be annoying from camera triggering"

"overall hugely disappointing and i certainly wouldn't recommend it"

"but the reality is the app is bloody terrible"

"but the sound quality both ways is awful night vision is pretty poor to unless something is within a metre of the camera and not in pitch black"

"the instructions are sparse and unable to find anything online"

"i also believe they use ‘‘tis a part of home insurance with arriva i would question the legality of any claim due to its failure to do as stated?"

"means me and wife have more time together rather than start stopping netflix everytime"

"like others i found its insistence on knowing your full address and the app having access to the phone's location services extremely worrying"

"i think she finds that quite confusing but it at least distracts her for a bit!"

"this unit fails on a regular basis to “self arm” when leaving home!"

"but seriously amazon should dis associate their alexa device 'deal' with this junk"

"i have a purpose outside camera with a huge wifi ariel that is terrible"

"but i've also found that the motion detection is useless outdoors with or without zones sensitivity or sound settings"

"the limited cloud storage is an annoyance"

"buggy ios app crashes freezes "

"always losing connectivity demanding me to reset the camera almost daily and even doing that i have no guarantee it will work"

"so annoyed i wasted money on this as finding one to work with my alexa"

"however in reality the software has significant bugs which when you chat to the developers via the app nice feature they tell you that they know it doesnt work but they are working on a fix but cant give you any idea of when the fix will be ready"

"i constantly get error notifications of armed then disarmed this can carry on alday"

"motion detection: i've given it a 5 i have it set to the lowest sensitivity which seems fine it does pick noise from a noisy motorbikes going past and the wind if it's a windy day"

"i'm often seeing error messages which say the camera cannot be accessed these go away after restarting the app"

"it will only record the few seconds the manufacturers allow and the footage is "locked down" by proprietary format not generally compatible with anything else"

"i have no concerns with privacy issues and the firmware is regularly updated"

"such a useless product very difficult to set up"

"and it just leaves a nasty taste in my mouth"

"i have no doubts at all that i will be buying another very soon to protect my man cave from unwelcome intruders"

"next morning at work checked the neos app error screen no live feed an error has occurred"

"basically a closed system with limited functionality that forces you to spend £30 a year to automate turning all your cameras off or on"

"dislikes: contrary to the advertised functionality the sd card actually records continuous 1 minute clips regardless of whether camera is armed disarmed and regardless of motion detection thus rendering the camera somewhat hamstrung if customers only want to record extended 'motion' events when out of the house for a couple of weeks"

"the software is well made and the features are great 👍 not like some of those crap chinese poorly made interfaces"

"i have 2 of these in my flat but for some reason they both at the same time randomly delete footage!"

"motion detection works as expected cons: sound is below adequate not great for live feeds"

"bin file in order to flash the camera so now i have a useless brick which is a shame because it seemed like a decent little camera while it worked"

"geofencing often fails motion detection triger huge number of fake alarms even on lowest setings and the noise does same is triggered by itself when night vision is comming on "

"i really don’t recommend this and i believe they had plenty of time to fix these ridiculous issues"

"geofencing often fails motion detection triger huge number of fake alarms even on lowest setings and the noise does same is triggered by itself when night vision is comming on "

"there are colour aberrations on edges of objects and fine detail say text faces leaves are not clear indicative of a poor lens"

"if you have noisy neighbours who might set it off you can turn it off "

"all set up picture quality on the poor side of average worse in the dark could not connect to alexa"

"in response to the security concerns you are required to provide your address on signup although you could provide fake details but you do not need to provide access to your iphone's location unless you want to use the auto arm disarm feature"

"unfortunately you buy this camera as a package and this is where it all falls flat on its face"

"however in reality the software has significant bugs which when you chat to the developers via the app nice feature they tell you that they know it doesnt work but they are working on a fix but cant give you any idea of when the fix will be ready"

"the only reason why i don't return it its because i'm based in italy so amazon will let me pay for the return fees"

"it is not compatible with your alexa smart devices at all total false advertising at its best"

"customer support is outstanding and there are no cloud storage fees unlike some rather expensive big brand cameras"

"you require a ridiculous password for the phone app that can never be remembered"

"previous concerns around the app wanting too much information in another review seem unfounded as i was only asked for my address which was explained"

"this is a major issue which they promised to address somehow but it's unclear if this feature will be free or if this will come with a sub based system or similar"

"they set up quite easily then the app told me the firmware needed updating i tried for times and it failed each time so i cancelled that went back to look at the camera picture to find error 90 and no picture and it would not reconnect"

"bought to use as a nursery camera and it's been practically useless"

"this product poorly packaged and terribly constructed"

"and if it fails again back it will go"

"in summary it's an amazing kit of hardware shame that the software lets it down"

"anyone who knows that you have this camera could easily download the app and view inside your property delete videos totally defeating the purpose of having a cam"

"however the recording options are sadly very lacking"

"very poor quality built to snap images is rubbish and the app is even worse"

"it seems unsecure always under maintenance and often offline"

"main gripe is sound cannot be switched off and is very sensitive so my show repeats everything with slight delay that becomes very annoying if left on tried to cover mic hole but had little effect"

"the sdk is same as chinese products with more or less flaws retain same intrusive behaviour you can be watched at anytime"

"initially it runs in cut down form and provides you with a triggered 12 second recording which cannot be triggered again for a 5 minute “cooling off” period which is very inconvenient"

"we turned the camera on as we were leaving on a holiday and on day 4 it decided to disconnect and stop working completely leaving us very uneasy worrying and wondering about what is happening back at home"

"i can imagine what it is like from other cameras i've used overpriced cloud storage for fifteen second clips"

"equally frustrating is that you can only alarm all or none of your devices"

"please be aware that the live stream can fall behind by several minutes after viewing for a few minutes"

"you can record out of a window but needs to be placed very close to avoid reflection at night"

"the problems seemed to be made worse when adding a 2nd user onto the account"

"also intrusive info regarding physical address of camera required at set up"

"saying " alexa show me kitchen " just didnt work"

"supposed to be indoors only but can record out windows but needs to be in intimate contact to avoid glare from night vision leds"

"absolute junk would not work from first installation tried installing again and again kept getting the same message "cannot find the specific network name" tried to contact customer services no reply"

"i’m struggling with the concept of a security camera that delivers 12 second motion detected clips then waits 5 minutes before it will do the same neos call this a cooling down time or something "

"no rtsp support that many other cheap cameras offer"

"annoying that didn’t work on 5ghz & had to switch phone to 2"

"this was probably the biggest issue i had with this product"

"it worked pretty well for 3 weeks but suddenly the live feed started to increasingly lag behind"

"it doesn't work properly at the mo apparently due to a software issue which they're investigating"

"the set up was very intrusive as reported by other reviewers and i was unhappy about providing exact address location"

"all of the above comments have been raised by disgruntled customers since product launch yet the neos developers can't seem to be able to release firmware updates to fix these basic oversights"

"the main issue i have had with this camera is that it decided to delete footage before the 14 day period"

"however as time has gone on the app and software have proven themselves to be an absolute nightmare and very unreliable"

"if you only ever want to use it for live view and the motion alerts it's fine but it is very badly restricted without the ability to playback your recorded videos from the app"

"had a slight issue with the firmware update timing out on installation of camera one"

"the only downside is that it appears to stream to neos and then back to my device which on a slow connection is a negative"

"firmware and integration with amazon echo show devices is very sketchy"

"fed up with the live feed delay when live feed actually loads neos keep repeating we fixed it in last update rubbish read the reviews "

"a very irrelevant answer that doesn’t help at all!"

"apparently a sd card will record all events but this is only useful after the robbery and assumes that the neos has not been stolen"

"the app crashes and closes down regularly"

"for a cheap camera this is kind of enough to stop me using it"

"setup behind door surround glass to prevent it's theft but then had to disable led's to prevent glare so night image not so good while in daylight it is superb"

"however this neos camera does not have the ability to define the motion trigger area but instead it reacts to any movement anywhere within its field of view so you constantly get false triggers and loads of video of random people walking by in the street outside and random cars driving by which makes the motion sensing pretty useless"

"hoping to catch the dog owner that keeps letting their dog poop on my property and doesn’t clean it up!"

"it seems unsecure always under maintenance and often offline"

"i can only presume they had been paid to promote it because it is utter crud"

"the second major fault is the motion detector"

"sometimes it failed immediately sometimes it froze halfway through sometimes it had a flickering message"

"i have given this only 4 stars as despite being tech savvy and computer literate i still needed their support which annoyed me"

"picture faultless talk back so grainy distorted scares the crap out of my daughter"

"very erratic operation either you get zero notifications then you are inundated with them"

"all of the above comments have been raised by disgruntled customers since product launch yet the neos developers can't seem to be able to release firmware updates to fix these basic oversights"

"the camera isnt being picked up"

"mixed feelings about this camera on the whole it's good for the price"

"i really wanted to like these but just wouldn't work"

"questionable security and use of sensitive data"

"tried to reconnect but kept failing"

"such a stupid camera i have never seen such a delay in any camera"

"cheapo chinesium for me now"

"i would give it zero stars if i could"

"ah well it's only £25 you've thrown away i've spent more on a tankful of petrol and with nothing to show for that!"

"tried several times again this evening and had a multitude of issues ranging from time outs "i'm sorry this is really embarrassing unable to generate a qr code unknown error" messages still not connected to alexa still not working"

"it has a confusing website that seems to be a houshold insurance website with minor links to this camera"

"alexa connection problem sorted and now working fine on both my cameras"

"while it's true this only for indoor use so is not as robust as a nest cam in pretty much every other respect this is equally good and comes for an almost "throw away" price"

"the issue i had with my previous camera is that the audio was terrible all you could hear was loud hissing"

"i may have been unlucky but im not risking paying out and having to return another again if it doesnt work"

"utterly useless"

"and the limited options to be able to record to sd card as the developer would like you to subscribe to their cloud however for me it is my house i do not want to share my privacy with the world"

"and i’ve researched many even my fussy husband loves them"

"this really is an indoor camera i face mine out the window at my cars so i get some glare from the glass but there are mounts for external available"

"i had some trouble setting it up as i inputted my address incorrectly i thought my internet wasn't connecting because the cause of set up failure wasn't clear happy i managed to figure it out"

"i can accept low quality but this just plain doesn't work"

"the live feed is constantly unavailable have had to re set up the camera on a regular basis involving reconnecting it to our wifi and to the app that comes with it which is a real inconvenience"

"one of the more useless features of the app is the "auto arming" which should arm the camera when you move out of your geographical area and disarm when you return home"

"it would also be good if it were possible to disable audio in the app as ours is mostly pointing outside through the window"

"so you'll end up disabling motion tracking on those cameras due to the amount of false alarms"

"however this neos camera does not have the ability to define the motion trigger area but instead it reacts to any movement anywhere within its field of view so you constantly get false triggers and loads of video of random people walking by in the street outside and random cars driving by which makes the motion sensing pretty useless"

"sound and motion sensitivity has to be dialled right back otherwise you will be inundated with emails from false alerts"

"very disappointed i wish i had bought a tp link camera instead have a couple of them for years and never had a single problem "

"our son has been seizure free for almost 2 years but in june they returned as focal seizures so we decided to install the camera as he likes to spend most of his time in his room playing video games so the motion sensor would alert us when it picked up move ment so we could respond accordingly and also as a watchful eye as he sleeps"

"constantly drops off the network most times loses settings"

"the primary issue that i identified in my initial review was rectified some time later"

"i dropped a star due to the constant requests to upgrade at a cost i think way to high for longer recordings which were free when i first had them"

"don't waste money if you have any latest samsung"

"the actual hardware software not in sync faulty"

"the main problem being is you don't realize you are not getting notifications until you haven't got any!"

"one of the more useless features of the app is the "auto arming" which should arm the camera when you move out of your geographical area and disarm when you return home"

"there is no support on this product you have to figure everything out for yourself using the rubbish instructions and poorly printed qr codes"

"the app is soooo intrusive!"

"the boost payment doesn’t upgrade to ‘full’ recording and as below still has a cool off period of 1 minute itonly records 50% if the time pointless security if it doesn’t capture everything!"

"software lets it down alexa echo show sometimes won’t connect when via the app it does connect"

"takes ages to sync and the app continually freezes"

"it didn't work and i tried it on 2 separate wireless networks also after having to create an account and the device didn't work there was no option to close delete account so this is more time wasted trying to contact them to request the close my account"

"within 2 years we were on our 4th motorola baby monitor £150 and it kept becoming faulty"

"i got told that other people have had the same problem"

"for £30 which is about what my other two cameras mentioned earlier cost in comparison to those the live stream on this neos is rather poor"

"now they are charging for neos 'boost' a month optional subscription for 'extras' i think the priority should be working software!"

"someone only needs to fart within 200 metres of it and it drops connection"

"since a firmware update at the end of march this product has been unusable as the app hangs when trying to review clips"

"i often have trouble viewing the stream but the bandwidth at the property is low so that may be the reason that said i have little trouble viewing the feed from the nest doorbell"

"in general baby monitors have bad image quality poor sound and can be quite slow but you pay a premium as it’s a baby product"

"the complaints about privacy seem silly to me how can you expect notifications to be sent to your mobile if you aren't prepared to give the system your number?"

"how long does it take to fix this important glitch?"

"video delayed about 10 seconds then gets worse got to 20+ seconds"

"it's ok but needs improvement"

"i’ve found the app extremely unstable though"

"connectivity is a nightmare this might sometimes be due to bad wi fi or dodgy 4g but the feed constantly breaks down and leaves a blank screen"

"as i said previously they have got greedy and will not get any more money from me in subscriptions or cameras"

"this meant that footage of a burglary taking placing that i was suppose to be forwarding to the police so they could arrest the individuals no longer exists and the burglar walks free"

"they obviously know this is not very good because you can upgrade with a monthly subscription to get a longer recording with a lesser cool off time i therefore bought one from china that records motion until it stops which is what you would expect from a security camera!"

"it only records little snippets not continuous when it sees movement useless if you are using it for security"

"very erratic operation either you get zero notifications then you are inundated with them"

"very basic but at £20 what do you expect!"

"however there are a number of points for improvement: the supplied usb cable is too short to reach the level of power sockets if the camera is ceiling mounted the 10 second recording time is too short to be very usable the motion detection is overly sensitive it will often record passing car headlights and on one occasion even a moth in the room"

"customer support is outstanding and there are no cloud storage fees unlike some rather expensive big brand cameras"

"do not waste your money mine are all going back!"

"very poor struggled with low light and no real definition"

"it does take a sd card and also has an upgrade on the app that allows you small extras like 1 minute of recording instead of 12 seconds for something like £3"

"took about 24 hours for it to work after initially trying to set it up"

"it only records little snippets not continuous when it sees movement useless if you are using it for security"

"and being more skilled than the average techie i had a look at what the little blighter was passing back over the internet neos might be a british developed sofware planted on chinese hardware but i discovered these little blighters are sending api calls back to a server in china!"

"don't be tempted the hassle you have to go through to connect these little bundles of joy is just infuriating besides neos wanting to know everything about you and your house the set up i had to do was lengthy and ultimately pointless if you have a dual band router which is probably 95% of you you're gonna run into trouble these only connect to the lesser 2"

"my wifi is great so it's not the signal that is causing the poor picture the movement detection feature is a joke"

"this is great to prevent unwanted notifications"

"so if you need it for a cheap nanny cam it would do the job"

"i had just one camera set up for about 3 weeks with only 1 occurance of missing recordings"

"they tried to resolve it by sending me two replacement same issues"

"i have been using this camera for almost a year now and it's good for indoors but not recommended for outdoors night vision is perfect you can see very well as to who it is it records noises and detects a moving object and alerts you straight away on your phone reason why i'm giving it a 4 star is because"

"it would be useful if you could adjust the length of the clip captures as sometimes 12s isn't quite enough"

"has potential but not worth it yet"

"they replaced motorola focus 35 cameras which are getting tired"

"during the day it is good but at nighttime through a window it doesn't work and during the day if there is sunlight shining towards the glass it's not good"

"while the camera quality is really good and the system is easy to set up it's let down by near constant crashes"

"don't waste your money"

"* motion detection is very good no false positives so far cons are all software and so hopefully sortable : * no ifttt support for the non technical this is a neat way to link home devices such as turn on the lights if motion detected * no ability to mask certain areas"

"no rtsp support that many other cheap cameras offer"

"no idea why this has less important functionality than the us version"

"very disappointed i wish i had bought a tp link camera instead have a couple of them for years and never had a single problem "

"the quality of the image is slighty blurry and lacks sharpness and that's in hd!"

"720 hd old school short clips unless you want to pay for longer if you put micro sd card in the software in camera won't let you watch it unless you remove sd card and connect to computer to watch"

"at least the app takes you to a website telling you they are having issues i guess that's a plus lol"

"the app itself is basic and has so many issues it’s difficult to list them"

"slight heart attack"

"i was a little skeptical about this from reading reviews of the app asking for too much info"

"when used with alexa the screen on any device disconnects after 30 mins"

"great if you want a cheap fun camera in your house but i wouldn’t really put it in the home security category and i’m surprised they sometimes bundle this camera with the echo show 5 given the limited alexa integration"

"sound quality form the tiny inbuilt speaker is awful very tinny and difficult to understand the speech"

"but the sound quality both ways is awful night vision is pretty poor to unless something is within a metre of the camera and not in pitch black"

"previous concerns around the app wanting too much information in another review seem unfounded as i was only asked for my address which was explained"

"the camera disconnects all the time!"

"easy to setup and good picture quality slight lag of live feed but not that long"

"negative points"

"i kept having network issues with it and it refused to connect giving me error code 90"

"waste of money"

"my kit never actually contained a screw and wallplug as stated so i would say that if you are handy with a drill and countersink and you dont need extra usb cable then dont bother with the mount kit"

"give it a miss"

"it doesn’t take any stills when it detects motion it should so i don’t know if mine is faulty it did the first week set up was hit and miss it’s quite discrete i like that element"

"i am not sure if this is a widespread problem but be wary!"

"i already have a good cctv setup costing several hundred pounds but wanted additional areas covering to keep an eye on my cats and kittens who love to hide away in difficult to reach areas"

"this description needs to be changed it states with an sd card you can record for x amount of days and have the footage this is completely false"

"there are 2 massive holes in the feature set for this device: 1"

"hope this helps any of you having trouble connecting"

"updated december 2019 so neos still haven’t added sd card support through the app meaning the only way to view the sd card footage is to physically remove the card and plug it into a computer"

"this can't be used as a nanny cam anymore and according to a lengthy conversation with their support they have no intention of fixing this"

"i received my 1st neos smartcam today and have to admit that after reading all the comments i was ready for sending it back but as there where also quite some positive feedback i just had to try it myself"

"secondly the ‘boost’ premium payment is an awful business model even though they have dropped it to £2"

"i don’t want to have to have location settings draining my battery on all the time and i don’t always remember to manually switch the alerts in and off"

"i'm not sure why but it seemed to take a couple of days to "settle down" and react to whether my phone was in the house or not but since then has been working fine"

"it didn't work and i tried it on 2 separate wireless networks also after having to create an account and the device didn't work there was no option to close delete account so this is more time wasted trying to contact them to request the close my account"

"i have found that bug in the software means that it doesnt retain the settings so when it you do go out it does arm but then doesnt record or notify you rendering the camera totally useless"

"total waste of money”"

"absolutely useless"

"they quickly helped me resolve a small issue i was having"

"tried with different mobile same issue"

"on the whole i am very pleased with it my only gripe is the distortion when you speak through the microphone it is really quite bad"

"the only issue was that the motion alerts were not working"

"i would say that the cost seems to be one of the more expensive options compared to other camera makes"

"none of the offered glitch fixes really fit in with how the app doesn’t work"

"i currently have a neos smart camera but it is very laggy and the app constantly crashes so i want to replace it with something more stable and reliable"

"edit: camera developed a fault where it could not format the sd card and reported an error message on the app"

"the only problem i have experienced was on saturday the 11th january 2020 when there was no picture on my phone but sound detecting movement"

"one minor issue not a camera fault my mobile provider vodka honey blocks the manufacturers we stream as a default"

"i didn't try cloud features due to my own privacy concerns"

"we have not used the cloud service yet but we do plan to take the free trial when we decide how we want to use the camera s with a view to expand our system to include additional indoor cameras and maybe an external"

"the only negative is that there is nothing to explain how the sd card works"

"it comes with a very long power cable is well packaged with comprehensive instructions which are well written and easy to follow"

"the app is absolutely rubbish the camera is online then 5 minutes later offline"

"this item is rubbish it does not work will not connect to my phone "

"after a few days the cameras stopped working"

"i would have given this 5 stars but one of my smart cameras keeps crashing!"

"2 due to slight security concerns i wanted to attach the device to my router guest access and while i was able to do that i couldn't then get the app to see it because as i found out later the whole poiint of guest access on my router is to allow guests access to email and the internet while preventing them from accessing any other devices in the same network"

"the câmera works as any cheap camera would"

"extremely disappointed"

"i had a few problems with json errors when viewing clips on mobile data i found out this was due to vodafone blocking the site and a simple live chat asking vodafone to unblock restricted content solved this immediately"

"but you still worry"

"the spaniels i might add are really boring when i check and are just asleep"

"very disappointed"

"awful product"

"got first camera working then tried to add the second camera total night mare the quick delivery is the only positive thing i can add in fairness when it did work all for 10 mins the picture was really clear camera one then decided to switch itself off and on so i gave up also doesn’t link to alexa very well at all as described"

"night vision is the most importatant part for a camera because anything can be happen in the night and this awful camera has no night vision capability at all"

"to my phone gave me a lot of peice of mind but sadly 3 weeks after conecting the q5 the first and replaced k5 has again packed up and im in no mind the q5 will shortly fol low it so its not one that i could recomend spending money on unfortunately and i will cirtainly not waist anymore of my time with emails to the companey that may well send another replacement but i would rather save up and buy one i wont have to keep replaceing sorry but my view is dont buy one"

"they will only work with their proprietary "cloud" software which is buggy as hell and does not work most of the time"

"pointless and annoying"

"this camera performed perfectly"

"i cannot recommenced this as the clips only viewable for less than two days unless by there cloud subscription pathetic so wouldn’t bought it if knew that"

"we had a minor issue at one point but we emailed the manafacturer and their service was amazing even with the current climate and lockdown we explained our issue and they sent out a new camera to us they even followed up to ensure it arrived which took only a couple of days i may add"

"i was slightly disappointed to discover that i can’t adjust the lens remotely via the app but it’s not a massive inconvenience as i’ve just played around with the camera to capture what i want and it’ll stay that way"

"for the price it's an absolute bargain i got them to see what the animals get up to while i'm out i cant fault the the quality of images great i confused my irritating mutt when he was barking like an idiot for no reason apart from the wind was blowing i set it for motion record when sleeping to catch"

"my son has epilepsy and only has them in this sleep leaving him on his own at bedtimes is very difficult and i can’t relax and mostly don’t leave him so i’m in bed same time as him"

"the only issue was that the motion alerts were not working"

"27am apologising but advising it could be a wifi signal problem"

"every time showing error 5401 5403"

"the camera is small white and easily blends into the environment"

"i have spoken with wansview support a couple of times too and they are both polite and prompt with replies"

"it will work for 2 3 days then just totally crash again!"

"after reading the reviews of various comparable cameras i decided to buy a wansview camera as they were the only manufacturer that i couldn't find any evidence of them having had security flaws so i felt happy to give them a go the camera was quick and easy to set up the automatically generated qr code and audio cues' would be easy for anyone to follow"

"if i have to pick a small fault the sound lags the image by a fraction of a second but i'm guessing this can be fixed with an update"

"i was looking for a low cost wifi camera so that i could keep an eye on my mother at home as she has been unwell recently"

"also despite numerous updates in the 3 months i've had this camera the android app remains very buggy and erratic"

"the k5 device worked without a single issue for 2 months and suddenly stopped sending motion alerts and as with any device problems can arise but it is all about how these are resolved"

"avoid this"

"although this camera is alexa compatible with the wansview skill meaning you can view the camera on an alexa show device or with a firestick it does not support motion detection within alexa this means that you are unable to trigger any other routines this is an obvious flaw with the firmware rendering the device useless for me i was intending to use a sd card with the device but though i would use the cloud trial first however i did not wish to open a paypal account which seems to be required"

"had camera a few days now and it's worked perfectly until today with the stupid firmware update and how every time i close the app and go back into it no device ?"

"i had a few problems with json errors when viewing clips on mobile data i found out this was due to vodafone blocking the site and a simple live chat asking vodafone to unblock restricted content solved this immediately"

"phone app version allowes longer password than pc version so if you get username password error on computer"

"also keep getting a stupid amount of emails from the company"

"the ability to invite a friend family member to view the app is great but there is a small limitation in that the invited friend can't view recorded videos only the live feed"

"i had no luck in achieving a successful scan until after several failed attemps the setup help dialogue intervened and suggested making the qr image larger"

"the spaniels i might add are really boring when i check and are just asleep"

"i've taken a star off as i'm getting an annoying buzzing sound through the app but other than that it's perfect and i have recommended it to my friends as a cheap alternative to an external cctv system"

"there was a slight problem early on so i contacted the uk mail and they replied almost immediately they knew about the problem as it was with their server"

"one for my lounge facing my front door one for the back door & also the kids room we have very expensive computer equipment in there along with games consoles too • fast delivery well packaged & looks very smart modern"

"i figured that overall it was mostly positive and that maybe the people who gave it negative reviews were just not tech savvy or patient people millennial cockiness right there i know so anyhoo i decided to click the buy button"

"i've taken a star off as i'm getting an annoying buzzing sound through the app but other than that it's perfect and i have recommended it to my friends as a cheap alternative to an external cctv system"

"i would give this a zero rating but that was not possible"

"the app was very easy to install and getting it to do what it needs to waa mercilessly childs play"

"ended up returning this as the power kept turning on and off which kind of rendered it useless : i wanted a nice little camera for inside my porch as we are currently isolating and having lots of deliveries that are being left in the porch without signatures and after one delivery was 'delivered' but wasn't we needed a small cheap camera to keep an eye on things"

"one minor issue not a camera fault my mobile provider vodka honey blocks the manufacturers we stream as a default"

"s d card i used my w d cloud drive to record to also can me viewed from iphone 11 and alexa show i would highly recommend this product to anybody who needs cctv camera or security deterrent in the home or garden"

"although this camera is alexa compatible with the wansview skill meaning you can view the camera on an alexa show device or with a firestick it does not support motion detection within alexa this means that you are unable to trigger any other routines this is an obvious flaw with the firmware rendering the device useless for me i was intending to use a sd card with the device but though i would use the cloud trial first however i did not wish to open a paypal account which seems to be required"

"yes surprisingly so and have had no issues reconnecting after the camera has been unplugged and then plugged back into the mains is the wansview cloud app friendly?"

"the main difference was the picture & sound quality and lack of lagging time difference between the image taken and shown on a device with the other 2 cameras we tried one had a 15 45 second lag on video so for example we would be talking to one of our children downstairs but we could still see them playing upstairs on the camera"

"is seems installation is difficult and time consuming"

"is it possible to give 0 stars"

"on 3 occasions i wanted to see who has been dumping rubbish outside my house and on those 3 occasions it hadn't recorded anything to the sd card"

"never connects"

"they barked one and i spoke to them and they settled down again"

"they are much smaller and lighter than my old cameras"

"motion detection very sensitive had to set it at minimum to avoid neurosis"

"good bits: looks good really easy setup excellent image quality good microphone and speaker system didn't require an sd card to work bad bits: only really bad bit was due to our slow wifi meaning there was a slightly laggy image"

"i will order some more for other rooms but maybe not the same model!"

"software is a bit lacking especially on desktop"

"i bought this camera so that i can watch my pet whilst i'm at work as he has been slightly unwell"

"i moved my camera from its original location and left it disconnected for about 3 months by which time i had forgotten my password and couldn’t get onto the camera again when i plugged it back in"

"for security reasons the invites last 30 minutes and it's usually not enough time so you end up having to send repeated invitations"

"then it started turning off or freezing on long periods of time and dispite resetting and trying to solve the problem it keeps happening its becoming a joke!"

"a couple of slight cons: 1 during set up the device needs to scan a qr code displayed on the smartphone screen"

"it will randomly stop recording"

"the biggest negative however for me is that the recorded videos are only 10 seconds long"

"we had no issues with wifi i wonder if people that are having issues have not entered the name of their wifi and left the generic there and just entered their passwords!"

"motion has been detected but there has been no motion within the view of the camera i would recommend no one buys this product due to the poor software and constant false notifications!"

"immediately afterwards i was despatched a new replacement without any further questions"

"negatives: • okay so first thing is they need to sort out the app it’s very slow takes ages to connect and sometimes it’ll kick me out of the app if i navigate too fast"

"we purchased this camera as a night time monitor for our 1 y o twins to replace a broken expensive one we had been given for our previous child"

"it took 30 mins to set up as the guide was poor and the the golden blow pay for a subscription"

"it's driving me nuts"

"i bought this camera to view my front door as i was having too many unexpected visitors"

"i even went onto the admin settings for my wifi and turned 5ghz off renamed each of them separately and set new passwords to make sure there was no possible way of getting it wrong but it still did not connect!"

"i’ve had wansview for a few weeks now and i’ve not had one problem with it!"

"as it did not work for me i found my own modem had to be changed but the support was first class and i was offered a refund i have yet to fix it as my phone was also affected"

"update: after a month it stopped working so had to return it maybe it was just an 'off' one"

"i brought it as a ‘bunnycam’ so i could spy on my giant house rabbit when i was out as was intrigued as to what he gets up to home alone!"

"customer service was very quick and responsive so this problem was solved very quickly"

"after that little complication which you are going to have to do one day because most non phone and computer devices only support 2"

"next morning i turned my phone on and saw i had numerous alerts the cam records a few second video every time there is movement so i watched these short clips and halfway through there she was caught in the act!"

"i’d never considered monitoring our dog in the kitchen before as i thought it would be really expensive and difficult the camera was such good value and easy!"

"none of the offered glitch fixes really fit in with how the app doesn’t work"

"nothing was too much trouble and they really helped us "

"received a message via the app on monday saying there was a motion sensor problem and they were working hard to fix it it's now wednesday and the camera has stopped working completely!"

"bit annoying can’t make clips longer 10 secs too"

"we have found that two of us cannot be logged into the app at the same time which we found a bit disappointing however it works perfectly fine being used one at a time"

"if i have to pick a small fault the sound lags the image by a fraction of a second but i'm guessing this can be fixed with an update"

"i had a few problems with json errors when viewing clips on mobile data i found out this was due to vodafone blocking the site and a simple live chat asking vodafone to unblock restricted content solved this immediately"

"very hard to connect at first once connected was really delayed in picture"

"they barked one and i spoke to them and they settled down again"

"if you’re looking for a great little camera at a great price don’t hesitate to purchase this one"

"also i do not need to be able to remotely move the camera pan tilt which is why i went for this basic static model"

"i shall definitely be setting one up for my female skunk so i can keep watch for babies in breeding season"

"wansview have practically stalked me asking me to remove my review which has felt really uncomfortable actually"

"rubbish not even 6hrs worked app crash can’t see any"

"the app install is very easy although the app has crashed my phone once all i had to so was restart my phone and it has worked fine ever since"

"there is a slight delay between what you are watching and what is happening it seems but very impressed considering the price"

"also overheats so could be issues with it in future would not recommend"

"picture can be laggy at times but that is my internet"

"i can skip through the footage at the end of the day as any motion is detected and time stamped you can adjust the sensitivity "

"so absolutely nothing wrong with the camera but the app is shocking i got up and running with minimal effort but within 5 minutes something went down with the app and i could not get back online so sent it back got a refund shame really nothing wrong with the camera"

"the frustration is real with these camera's but if you are willing to follow all the steps and loose your mind in the process you will get there in the end"

"purchased for a friend as a gift as she has an elderly dog who has had some health issues so that she could check in on him when shes out"

"it took 30 mins to set up as the guide was poor and the the golden blow pay for a subscription"

"don’t waste a lot of money on these expensive cameras you won’t get better than this !"

"done every step and reset instruction given and nothing works"

"the picture freezes there’s no sound and when there is sound it’s distorted"

"i was met with a load of jargon that was beyond my simple capabilities of understanding you have to access the modem and switch off 5 ghz i tried this and then lost all internet"

"considering this camera was so cheap i honestly thought it would be junk"

"the reason why this function was a non negotiable is because of a spike in thefts and suspicious behaviour in our residential area and if there was a break in i would not have been able to share any footage with the police"

"i thought it could be my internet connection but it got worse and its completely out of order now but unable to return at this stage"

"the ability to save recorded files both locally via micro sd and also a cloud option is a plus too where a lot of other cameras have only cloud options and at a hefty monthly cost"

"but i have set it up in the corner of a room and not covers every angle i need to watch"

"i’d never considered monitoring our dog in the kitchen before as i thought it would be really expensive and difficult the camera was such good value and easy!"

"wouldn’t recommend"

"that was over £100 never worked very well and ceased working altogether in less than a month with no refund from the supplier"

"over all can not fault the camera"

"• they’re very small & hardly noticeable no one ever realises they’re there"

"received a message via the app on monday saying there was a motion sensor problem and they were working hard to fix it it's now wednesday and the camera has stopped working completely!"

"i figured that overall it was mostly positive and that maybe the people who gave it negative reviews were just not tech savvy or patient people millennial cockiness right there i know so anyhoo i decided to click the buy button"

"there is also a small speaker through which you can talk to using the app"

"on the whole i am very pleased with it my only gripe is the distortion when you speak through the microphone it is really quite bad"

"however there is no function option to simply switch off the camera"

"wainsview customer service worked hard to resolve the issue and promised a refund if it didnt recover"

"to my phone gave me a lot of peice of mind but sadly 3 weeks after conecting the q5 the first and replaced k5 has again packed up and im in no mind the q5 will shortly fol low it so its not one that i could recomend spending money on unfortunately and i will cirtainly not waist anymore of my time with emails to the companey that may well send another replacement but i would rather save up and buy one i wont have to keep replaceing sorry but my view is dont buy one"

"motion has been detected but there has been no motion within the view of the camera i would recommend no one buys this product due to the poor software and constant false notifications!"

"i’ve gotten used to it now as it’s roughly the same time of day as the sun sets but seems rather silly that it gets set off by that rather than actual motion"

"it isn't too bad for the price and i might be a little picky but i got the camera to use whilst im at work and it just doesn't do it seemlessly"

"you can be sure to receive outstanding customer service in the event of a query or a problem"

"clear picture alerts by email not got on 'the cloud' as yet but quite satisfied with what we have for the time being"

"slight grievance in that when it gets darker in the evening and as it switches to night vision it always sends me an alert"

"the night picture quality i found blurry but it might be my placement"

"i had been wanting a ring doorbell for a while now and i came across this instead with a much nicer price tag"

"i also used it to discreetly observe him at night to ensure he was not wandering while everyone else was asleep and the night vision and sensitive motion activation were excellent in this regard"

"“alexa show cam1” or “alexa hide cam1”"

"or please send me another power cord if you think is within warranty"

"i actually lost my patience with it and i was shamefully a bit rude and offensive in the e mail i sent to wansview support"

"once set up it is a cool bit of kit for keeping an eye on a room where the dog gets up to mischief"

"i was a bit unsure about this product after so many bad reviews but i have been so impressed for the price"

"after 3 other models all failing miserably to connect to my phone this one was incredibly easy in comparison"

"these drop outs can last from a few minutes to a few days"

"it sometimes detects things not there"

"i even went onto the admin settings for my wifi and turned 5ghz off renamed each of them separately and set new passwords to make sure there was no possible way of getting it wrong but it still did not connect!"

"see my photo attached of how i have my backdoor camera angled away from the window so i don’t have a glare at night i will be purchasing an outside one eventually"

"lengthy cable to power up"

"but unless you subscribe for the cloud storage service the options for local storage and retrieval of video clips triggered by motion alerts are limited"

"i shall definitely be setting one up for my female skunk so i can keep watch for babies in breeding season"

"alarm recordings are available almost immediately and i have convinced myself that hindsight recording is incorporated in the app"

"had alternate products and work seamlessly this product does not"

"you can choose whether to pay for cloud storage or use a memory card or just watch it live with no recording facility"

"ended up returning this as the power kept turning on and off which kind of rendered it useless : i wanted a nice little camera for inside my porch as we are currently isolating and having lots of deliveries that are being left in the porch without signatures and after one delivery was 'delivered' but wasn't we needed a small cheap camera to keep an eye on things"

"negatives: • okay so first thing is they need to sort out the app it’s very slow takes ages to connect and sometimes it’ll kick me out of the app if i navigate too fast"

"i have trouble logging onto the app when i’m out and the app will only give me motion detection if i press the button when i’m at home with the camera"

"to my phone gave me a lot of peice of mind but sadly 3 weeks after conecting the q5 the first and replaced k5 has again packed up and im in no mind the q5 will shortly fol low it so its not one that i could recomend spending money on unfortunately and i will cirtainly not waist anymore of my time with emails to the companey that may well send another replacement but i would rather save up and buy one i wont have to keep replaceing sorry but my view is dont buy one"

"this camera is rubbish"

"i had not realised the picture would be so poor i have limited street lighting so it can't pick anything up"

"excellent quality video for live stream i have not yet used the playback or save function this requires an external memory card which is not included "

"quite happy with my purchase for now i don’t appear to be having too many problems viewing with 4g and it is working for exactly the reasons i wanted it to"

"the biggest negative however for me is that the recorded videos are only 10 seconds long"

"got first camera working then tried to add the second camera total night mare the quick delivery is the only positive thing i can add in fairness when it did work all for 10 mins the picture was really clear camera one then decided to switch itself off and on so i gave up also doesn’t link to alexa very well at all as described"

"customers services advised me how to do it i already knew how but they didn't seem to grasp that it didn't work"

"i would give this a zero rating but that was not possible"

"we have found that two of us cannot be logged into the app at the same time which we found a bit disappointing however it works perfectly fine being used one at a time"

"good bits: looks good really easy setup excellent image quality good microphone and speaker system didn't require an sd card to work bad bits: only really bad bit was due to our slow wifi meaning there was a slightly laggy image"

"i have ring floodlights and am used to immediate pick up of motion"

"broke not long after purchase slow audio and video"

"in the cloud version i didn’t get a email to authorise despite adding to whitelist and many attempts"

"the camera was very easy to instal l and when i had a small problem with the wifi connection the support team were able to advise me very promptly"

"motion has been detected but there has been no motion within the view of the camera i would recommend no one buys this product due to the poor software and constant false notifications!"

"this is a simple camera that doesn't work with 3rd party software"

"we have 2 shitz shu’s that according to an annoying neighbour bark constantly these are proof that they don’t"

"we wanted a camera upstairs not as a security camera but for keeping an eye on the kids etc though the echo show mobile while cooking & cleaning downstairs without having to keep stopping and checking on them after every loud noise"

"with wansview that is not possible"

"only thing that's not specified is that your wifi password needs to be 31 characters or less and can't contain the symbols " "

"it turned out the problem was with my router which i rebooted"

"how can it miss not record someone dumping a kitchen sink they're quite large!"

"i sent it back as faulty as it was within the 30 day return period"

"i needed a small camera to go behind a venetian blind in a window adjacent to my front porch"

"once i had set up the on my phone i went on to the wansview website from my desktop and downloaded the pc software"

"so my expectations were very low"

"it only triggers when a bus or lorry drives past"

"these are deliberately restricted to 10 seconds !"

"we have 2 shitz shu’s that according to an annoying neighbour bark constantly these are proof that they don’t"

"easy to set up and records 12 second motion activity while not viewing"

"you expect the camera to be on when you are away from home only to find out it has stopped working"

"picture quality is great and motion alert delay is fairly negligible"

"so now it’s useless"

"the camera was used to catch our little dog getting up to mischief and once setup it works perfectly with good picture quality"

"i've tried everything recommended on the q&a page of the app but it still remains 'offline' for this reason i can't mark it more than a 1 star which is a pity"

"4ghz and not the 5ghz"

"for security reasons the invites last 30 minutes and it's usually not enough time so you end up having to send repeated invitations"

"unfortunately the software was very poor indeed"

"if the night vision ir is on then you get glare from the reflection but if you switch it off and have motion activated lights then it is excellent at recording detail although the proper outdoors security camera would be more appropriate"

"i had to return it next day as it simply would not finalise set up"

"you can change your settings to make it less sensitive and you can remove the notifications if you wanted to"

"the camera is set up to monitor an empty property so i want to receive alerts and a video clip if there is any movement"

"i do find though the the speak isn’t very clear when not in the property but i do not use this feature"

"i have contacted customer service and they confirmed that there is no way to change this"

"the only problem i have experienced was on saturday the 11th january 2020 when there was no picture on my phone but sound detecting movement"

"nothing wrong with my reception either"

"negatives: • okay so first thing is they need to sort out the app it’s very slow takes ages to connect and sometimes it’ll kick me out of the app if i navigate too fast"

"no reason to suspect it won't be just as great as this little camera is"

"no we are using sd storage card so don't need the cloud"

"i’m not decided the faulty ones just put me off a little and i need something reliable because of my seizures but if your using it for general keeping an eye on the house or pets then it’s spot on : would have had 5 stars if it wasn’t for the one not working right"

"this is my second camera first one not wansview this one was much easier to get set up and working"

"it took no more than 5 minutes and every worked perfectly"

"i took it out of the box downloaded the app and 4 minutes later i was looking at my puppy in his cage by way of high definition video!"

"however the cloud issue upset me so much i didn't use the camera in the end its lying in a bin somewhere!"

"i sent it back as faulty as it was within the 30 day return period"

"so now i have a camera that won’t film anything"

"not tried night vision so can't comment on this"

"i've had an ip camera before so i wasn't expecting much"

"it doesn’t pan or tilt but it isn’t really required when positioned in the corner of my room and it provides 120 degree angle of viewing"

"4ghz no idea how at last the cam connected and was ready to go it had taken me 4 hours!"

"however the cloud issue upset me so much i didn't use the camera in the end its lying in a bin somewhere!"

"only criticism is that the speaker could be better"

"handy when i'm upstairs and don't hear the door"

"we have our property and garage alarmed but are always concerned about security"

"it can also be set to send notifications to your phone whenever motion is detected and the motion events are also saved as small clips on your phone or in the cloud"

"a couple more points to consider when buying this camera it produces a crystal clear 1080p hd video stream but the zoom is digital so video perfectionists will be disappointed"

"also not wireless at all"

"the setup is easy the app walks you through it and it literally takes no more than 2 minutes"

"if you are thinking of buying this camera but are unsure of its quality due to the price don’t delay buy it!"

"we purchased this camera as a night time monitor for our 1 y o twins to replace a broken expensive one we had been given for our previous child"

"not very good at night if facing outdoors as reflection on glass but works when outside light is triggered"

"no need for concern"

"however in order to use it to look out a window at night it is quite poor as you have to switch off the leds"

"no online chat help from their website only from cloud app which isn't dowloading"

"the worst ever camera"

"it asks for your email and password then just buffers and doesn’t do anything else cheap chinese product wish i’d bought something else!"

"the advisor then asked me to send a video showing me using the correct procedure for downloading footage which i did and then i did not recieve a reply"

"i will admit that i never read the disription and was disappointed that i couldn't move the picture with the app"

"on the non cloud version it wouldn’t connect to wifi"

"the wansview team quickly rectified this issue and i’ve had no issues since"

"then once set up on my phone i asked alexa to find devices and that set itself up with no further input from me"

"first here are the pros: easy setup great picture quality great motion detection well priced sturdy build quality long cable easily viewing on the app automatic night vision well packaged cons other family members can be invited to view the camera but they can only see stills and not videos motion detection cannot be adjusted to your preferences video clips are usually no longer than 30 seconds and cannot be adjusted to your preferences you have to purchase cloud storage in order to view footage that is older than 2 days and it's quite expensive for a largely unknown company"

"for such a small cost i am so impressed with these little bulb like cameras"

"i purchased both the wansview q5 & k5 after a recently burglary of my neighbours property and i can thoroughly recommend these affordable cameras"

"bit pricey for the year but if you're using 3 camera's then worth it"

"99 we were dubious at the quality we were likely to receive but for such little money it felt worth the risk"

"i've got a nest cam and don't get me wrong it's fine"

"i downloaded the app and tried to register using a second email address in desperation but never got an email back"

"it couldn't be easier"

"weird how i've given it an over all awful review but the things are 5 star"

"can access the camera from anywhere with the app on my phone can even talk through the camera if you press and hold the microphone button in the app whilst speaking"

"while syncing i got distracted and started doing house chores and forgot about the camera"

"brought this for an elderly lady to give her peace of mind when leaving her husband at home easy to set up app downloaded straight away onto her iphone now she can check her husband is behaving if she has to pop out she now knows if he gets up so can check he hasn't had a fall and if he has she can get the onsite care team to attend him straight away he has his lifeline etc but she needed the peace of mind knowing she can check that someone has attended to him"

"the installation of these little cameras makes them perfect for the non techy person whois possibly worried about being swamped with something awkward to install"

"they assured me the problem would soon be resolved and it was"

"deserves no stars!"

"besides that the app is terrible"

"bad shopping experience!"

"you don't even need to subscribe to the cloud service unless you want to keep your alarm recordings for some extended period of time and or don't want to lose them if the camera is stolen"

"the ability to save recorded files both locally via micro sd and also a cloud option is a plus too where a lot of other cameras have only cloud options and at a hefty monthly cost"

"i have not tried the cloud solution with monthly cost as this is not something i need"

"the motion detection has been a little off but a new firmware has just been released to sort this issue out and you can turn the motion on and off"

"i could not connect to the wifi for love nor money"

"having bought an outdoor camera and very happy with it i wanted another one to monitor another room not shown in the photos"

"for the money you really can’t go wrong"

"i thought it could be my internet connection but it got worse and its completely out of order now but unable to return at this stage"

"with some use i have to say the image quality isn't brilliant in some lighting conditions hence the 3 star rating original review: so it has the potential to be a great product at its price point but as it stands you are unable to view the camera when out of house through 4g due to a current firmware issue due to be solved by start of september i've been told"